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Timeline
Monday - the computer was locking up, not working properly. Contacted Apple, spent an hour on the phone with a nice lady who told me it was a hardware issue. It needed to be returned to Apple.
Tuesday - box arrived to ship, sent it overnight to Memphis, TN.
Wednesday - ibook repaired, new hard drive and cables, shipped back to New Hampshire
Thursday - received my ibook in the morning
Cost - $ 0
I had AppleCare which did cost $200, but covers the ibook for 3 years and it covers repairs and phone support.
I was very impressed with the service and my ibook is back to normal, in fact I am typing this blog with the ibook. This experience has helped to solidify that the next church computer will most likely be an Apple again.
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